FAQ

FAQ

Orders

How can I check my order status?

Order updates are sent to the contact information used at checkout. If you need help, contact support with your order number.

Can I change or cancel my order?

Contact support as soon as possible. Changes or cancellations cannot be guaranteed after an order has entered processing.

Shipping And Tracking

When will my order ship?

Orders are generally prepared within 1-3 business days after payment is confirmed.

Where can I see shipping costs?

Available shipping options and costs are shown at checkout before payment is completed.

Why has my tracking not updated?

Tracking events may take time to update after the carrier receives the parcel.

Returns And Refunds

How do I start a return?

Contact support with your order number, item name, and reason for return. Return requests should be started within 14 days after delivery.

What items are eligible for return?

Returned items must be unworn, unused, unwashed, free from marks or scent, and with original tags and packaging where applicable. Final sale items, gift cards, intimate items, and items marked non-returnable may be excluded unless required by law.

How long does a refund take?

After an eligible return is received and inspected, refunds are issued to the original payment method or another approved resolution. Payment providers may need additional posting time.

Payment

What payment methods are available?

Available payment methods are shown through Shopify checkout before payment is completed.

What happens if my payment is declined?

Try another available payment method or contact your card issuer. Support can review order questions but cannot approve declined payments.

Product And Fit

How should I choose a size?

Review the product details and size information shown on the product page. Contact support for item-specific questions before ordering.

What if I receive a damaged or incorrect item?

Contact support with the order number, item name, and photos or details of the issue so it can be reviewed.